Reference

How m4d Handles Your Legal Standing

Your relationship with m4d is governed by clear terms that explain data use, account eligibility, and your rights as a registered account holder in Indonesia.

Terms & Conditions ApplyIndonesia Jurisdiction ContextDANA, OVO, GoPay, QRIS ScopeData Retention PolicyAccount Eligibility Criteria
m4d How m4d Handles Your Legal Standing
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

If you have a question about our terms, a data request, or a concern about how your account information is handled, our support team is reachable seven days a week between 08:00 and 24:00 WIB. You can reach us through live chat on the site, by email at [email protected], or through our Telegram channel for faster responses during peak hours. Account holders in Bandung and across Indonesia receive the same level of response priority.

Team online

Live Chat

Available daily from 08:00 to 24:00 WIB directly on m4d.click. Use this channel for urgent legal queries, account access concerns, or to request a copy of your stored data.

Email Support

Send detailed written inquiries to [email protected]. We aim to respond within 24 hours. Attach your registered account ID so we can locate your records and data profile quickly.

Telegram Channel

Our Telegram handle offers a direct line for account and policy questions. Response times average under two hours during business hours, and agents can escalate to our compliance team when needed.

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

We apply a layered approach to account security and data handling: encryption at rest, two-factor verification on login, and strict internal access controls.

Data Encryption

All personal and financial data — including your DANA, OVO and GoPay transaction history — is encrypted using AES-256 at rest and TLS 1.3 in transit. No unencrypted copies are stored on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve navigation. You can manage cookie preferences from the footer settings panel. We do not sell cookie data to third parties.

Account Retention

Active account data is retained for the duration of your registration. If you close your account, we retain records for up to five years where local law requires it, then delete them from our live systems.

Access Requests

You may request a full export of your personal data at any time by emailing [email protected] with your account ID. We process data access requests within 30 days of verified receipt.

Who Handles Your Data

Your data is handled by m4d's internal compliance team. We do not share identifiable account data with advertising networks. Payment references via QRIS and GoPay are shared only with the relevant payment processor for transaction validation.

Requesting Changes

To correct or update personal information on your account — such as your registered email or phone number — contact us via live chat or email. Changes take effect within 48 hours after identity verification is completed.

Your Legal Questions About m4d, Answered

The questions below come directly from account holders who asked our support team about terms, data rights and account eligibility. If your question is not listed here, reach out through live chat or email and we will give you a direct written answer within 24 hours.

Availability and account eligibility depend on local law. We advise you to review the regulations applicable in your region before opening an account. Access where local law permits is our operating standard.

We collect your name, email address, phone number, and the payment method details you use — such as your DANA or OVO wallet reference — to process transactions and verify your identity in line with our terms.

Yes. Email [email protected] with your account ID and a written deletion request. We action it within 30 days, retaining only records required by applicable law, and confirm completion once it is done.

Transaction records — including deposits via GoPay, QRIS and DANA — are retained for up to five years after account closure where local law requires it. After that period, they are removed from our active systems.

We notify all registered account holders by email at least seven days before a material change takes effect. You can review the updated terms at m4d.click/legal/ and contact support if you have questions.

Contact our support team via live chat (08:00–24:00 WIB) or email [email protected]. Provide your account ID and the transaction reference. We aim to resolve disputes within five business days of confirmed receipt.

We share payment references with DANA, OVO, GoPay and QRIS solely to process your transactions. We do not sell or share identifiable personal data with advertisers, data brokers or unrelated third parties.