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Our Terms & Conditions – What Governs Your Account

When you open an account on m4d, you're agreeing to the rules that keep your deposits, withdrawals and gameplay secure.

Account security and login rulesPayment and withdrawal proceduresYour rights and account suspension
m4d Our Terms & Conditions – What Governs Your Account
GET IN TOUCH

How to Reach Us About Your Terms or Account

We keep multiple channels open so you can contact us whenever a question about our terms or your account comes up. Our team responds fastest through the in-app chat, where you'll see a response within the hour during business hours. Email us anytime and we'll reply within one business day. If you're in Medan or Bandung and prefer to reach someone by phone, call our local support line.

Team online

In-App Chat

Open the help icon in your m4d account lobby and start a chat. Our team responds within one hour during Monday–Friday, 09:00–18:00 WIB.

Email

Send questions to [email protected]. We reply to all account and terms inquiries within one business day, seven days a week.

Phone Support

Call +62 21 5555 0123 Monday–Friday, 09:00–18:00 WIB. Our team can walk you through any terms question or account issue.

YOUR DATA AND SECURITY

How We Handle Your Information Under These Terms

Your account and the data it holds are protected by multiple layers. We encrypt all login credentials and payment details using industry-standard protocols.

Data Encryption

All passwords and payment information are encrypted end-to-end. We never store full card or bank details on our servers.

Withdrawal Verification

Every withdrawal is checked against your original deposit method to confirm account ownership and prevent fraud.

Record Retention

We keep your account data, transactions and identity documents for five years to settle disputes and meet local requirements.

Cookie Usage

Cookies track your login session and flag unusual access patterns. You can manage cookie preferences in your account settings.

Data Download

Request a full export of your personal data and transaction history anytime. We deliver it within fourteen days as a downloadable file.

Security Contact

If your account feels compromised, change your password and email [email protected] immediately. We investigate within 24 hours.

Frequently Asked Questions About m4d Terms & Conditions

These are the questions we hear most often from account holders about what our terms mean, how they affect your account, and what to do if something doesn't feel right.

Minor violations—like a single failed login attempt or a typo in a withdrawal address—trigger a warning. Repeated violations or serious breaches, such as using another person's account, attempting fraud, or depositing from someone else's payment method, result in account suspension and forfeiture of any balance. We notify you via email before we take action, unless the breach is urgent.

Yes. You can close your m4d account anytime through your account settings. If you have a balance, you must withdraw it first or request a payout to your registered payment method. Once closed, your account cannot be reopened under the same email address for twelve months.

Yes. All customer deposits—whether via DANA, OVO, GoPay or QRIS—are held in segregated trust accounts, separate from m4d's operating funds. This means your money is protected even if m4d faces financial difficulty. Withdrawals are processed directly from these accounts to your registered payment method.

Withdrawals via DANA, OVO, GoPay and QRIS usually reach your account within two to five minutes once approved. Bank transfers may take one business day. All withdrawals are verified against your original deposit account before processing. If verification fails, we contact you within 24 hours.

Report it immediately via [email protected] or in-app chat. Our fraud team investigates within 24 hours. If we confirm the transaction was unauthorised, we reverse it and refund your account. Change your password right away and enable two-factor authentication if available on your device.

We can update our terms, but we give you at least fourteen days' notice by email and in-app notification. Changes to payment methods, account security, or verification procedures take effect after that notice period. If you disagree, you have the right to close your account without penalty.

Account access and eligibility depend on local law. Our terms apply fully to you where local law permits us to operate in your region. If regulations change, we may pause new account signups or suspend existing accounts to comply. We always notify you of such changes at least seven days in advance.