Reference

How m4d Protects Your Privacy

Q: Can I see what data m4d has collected about me?

Yes. Contact live chat or email support@m4d.click and ask for your data export. We'll prepare a file with your profile info, transaction history and login records within 10 business days.

Your account information, payment history and personal details stay secure with us. We collect only what's necessary to verify your identity, process deposits via DANA, OVO, GoPay and…

Data encrypted in transit and at restNo third-party sales of your account infoWhere local law permits, full access to your records

Explore the Lobby Read FAQ

What We Collect and Why

m4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with m4d, we ask for your name, date of birth, email and phone number — these verify your identity and help us contact you about withdrawals or account alerts. Your deposit and withdrawal history through DANA, OVO, GoPay, QRIS or bank

1
transfer stays on file so we can confirm transactions and prevent fraud. We also log your device type, browser and IP address each time you log in, which helps us spot unauthorised access and keep your account safe. How we store and use this data depends
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on local law in your region. Your payment information is never shared with advertisers or sold to other platforms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat window in your account and ask about your data. Available weekdays 9 AM to 10 PM Jakarta time. We'll reply to privacy requests within 48 hours.

Email Support

Send a request to [email protected] with your account email. Include 'Privacy Request' in the subject line so it reaches the right team faster.

Account Settings

Review and update your personal details directly in your account dashboard. Go to Settings > Profile to see what we have on file and make corrections anytime.

DATA HANDLING

How We Handle Your Information

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and track how you move through the lobby. You can turn off non-essential cookies in your browser settings without losing account access.

Account Security

Your password is encrypted before it leaves your device. We never see it in plain text. If you suspect unauthorised access, change your password immediately or contact live chat to lock your account.

Data Retention

We keep your account records and transaction history for as long as your account is active, plus two years after closure for compliance. After that, data is deleted unless local law requires longer storage.

Payment Data

DANA, OVO, GoPay and QRIS payment details are handled by your payment provider, not stored on our servers. We only keep a record that the transaction happened and the amount.

Access & Portability

You can request a full copy of your personal data in a machine-readable format. Contact live chat with your account email and we'll prepare your file within 10 business days.

Changes to This Policy

If we update our privacy practices, we'll email you at least 30 days before the change takes effect. You can review the new version anytime on this page or in your account dashboard.

Privacy Questions We Hear

No. We do not sell, rent or share your name, contact details or account history with third parties for marketing or any other purpose. Your data stays with m4d and is used only to run your account and meet legal obligations.

We keep deposit and withdrawal records for your active account plus two years after you close it, as required by anti-money-laundering rules. After that period, the data is securely deleted unless local regulations require us to keep it longer.

Your account goes inactive immediately and you can't log in. We retain your essential data for two years for legal compliance, but stop sending marketing emails and close any open sessions. You can request full data deletion after the retention period ends.

No. Your payment app details stay with your payment provider. We only store that you made a deposit, the amount and the date. This keeps your payment credentials secure and separate from our systems.

Yes. Contact live chat or email [email protected] and ask for your data export. We'll prepare a file with your profile info, transaction history and login records within 10 business days.

We log your device type, operating system, browser and IP address each time you log in. This helps us detect suspicious activity and protect your account from unauthorised access. You can view your login history in Account Settings > Security.

Open your browser settings and disable cookies, or use your browser's privacy mode. Non-essential cookies can be turned off without affecting your ability to play. Essential cookies (login, fraud prevention) stay on for your account safety.

How m4d Protects Your Privacy

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Handle Your Information

Cookies & Tracking

Account Security

Data Retention

Payment Data

Access & Portability

Changes to This Policy

Privacy Questions We Hear

01 Can m4d sell my personal data to other companies?

02 How long do you keep my payment records?

03 What happens if I delete my account?

04 Is my DANA, OVO, GoPay or QRIS information stored on m4d's servers?

05 Can I see what data m4d has collected about me?

06 What devices and browsers does m4d track?

07 How do I opt out of cookies?

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